Rating & customer satisfaction

In 2021, insurando conducted various satisfaction surveys on health insurers among Swiss consumers. The rating of health insurance companies is based on the experiences of more than 10,000 individuals who voted on customer satisfaction.

Every year, more than 500,000 people switch their health insurance. A large number of consumers switch insurers as a result of premium increases, a lack of customer satisfaction, poor service or delayed reimbursement.

In the following list, you will find the approved health insurers in Switzerland. For more information, click on the relevant insurance company.

List of approved health insurers



Cheapest health insurer

Low-cost health insurance will not necessarily be the best. For example, Assura has the worst rating according to the experiences of insured persons. But Assura is one of the least expensive health insurance providers in Switzerland. In terms of customer satisfaction, Swica has the best ratings of all health insurers, but it is relatively average in terms of premiums.